Oncue Telecom News

Latest News, Products and Announcements

Telstra Mobile – Unplanned Outage

Please be advised we have detected some Telstra Mobile customers are continuing to experience service disruptions after The Telstra Mobile Outage was resolved on 19/06/18. Carrier Technicians have identified the cause of the failures and a fix is being rolled out now....

SSL Certificates Required

It's time to secure your website   With the upcoming release of the Chrome 68 browser, it is important to ensure that your website is secured with an SSL certificate. Beginning 1st July 2018, Chrome 68 will start labeling all websites without an SSL Certificate as Not...

Oncue Prima 4G Mobile Plan Promo & Upgrades

Oncue Prima 4G Mobile Upgrades & Promotions Oncue Telecom is pleased to announce our new 4G mobile promotions and upgrades to existing Super and Max services. Upgrades All existing Super services will have data allowances upgraded from 7GB to 10GB and all...

Hosted Voice – PBX Restart Required

Please be advised, our Proactive Monitoring has identified preventative actions that can be taken to avoid potential future service issues, and as a result, we will briefly be restarting PBX 175.158.104.20 Preventative Maintenance Notification Maintenance Description...

.au Wholesale Registry Accreditation Change

The following is a notification we have received from our .au domain registry wholesale partner (Synergy Wholesale) with regards to a name change for their .au accreditation. This is for your information only and there is no action required. There will be no...

Planned Outage : Hosted Voice

Planned Outage   Outage Report:   Planned Outage Description:   Planned Outage - ConnectYou PBX Severity:   High Outage Start:   25/11/17 22:00 EDST Outage End:   25/11/17 22:30 EDST Worst End:   25/11/17 23:00 EDST Impacted Functions:   ConnectYou Outage Details:  ...

Newcastle 500 Disruption Declaration

CUSTOMER SERVICE ADVICE FROM TELSTRA Newcastle 500 impacts service in and around the Newcastle area of New South Wales. Telstra is working to manage the significant impact to Telstra service delivery due to the Newcastle 500 motoring event, in and around the Newcastle...

Speed Test Available

In recent months there has been plenty of talk about the actual speeds being delivered over the NBN network. In order to pro-actively manage speed concerns for our customers, you can now conduct your own speed test to make sure the NBN network is delivering the speed...

NBN capacity increase – Queensland

As a result of proactive bandwidth monitoring we had seen NBN services in Queensland reach capacity during peak times. In light of this our upstream supplier has worked with our carrier partners to double the capacity in Queensland which has now been completed. We...

April Domain Deals

This April we have some fantastic pricing for arguably the top domain extensions in the Australian market. Now is the time to secure the domain name you've been thinking of picking up. Register as many as you like but hurry these prices will end at the end of the...

cPanel Theme x3 Deprecation

The cPanel has deprecated the x3 theme and new updates won’t be available for the same. You can read more about the deprecation of the x3 theme from the following cPanel blogs :- https://blog.cpanel.com/its-time-to-say-goodbye-to-x3/...

Server RAM Upgrade – Planned Outage

Please be advised that the following Linux servers will be undergoing maintenance as per the schedule and reason mentioned below. Reason : RAM needs to be upgraded to 32GB. Maintenance Window : Server Duration Start Time (IST) Start Time (GMT) Start Time (AEST)...

DNS Outage – oncue101.com

We are currently experiencing a DNS outage for services using web hosting nameservers ns1/ns2.oncue101.com 13:00 This outage is being investigated.

Pay By Phone Outage

Outage Details: The Pay-By-Phone IVR is currently offline, where customers are being advised that their account number is incorrect. This is being investigated by our Systems team and we will keep you across any updates

Intermittent Email Issues

We are facing intermittent email issues on our shared linux hosting servers. What is the impact? When you try to send mails from our shared linux hosting packages, you will see an error "421 Too many concurrent connections". You will also see a delay in incoming...

Coverage Update on 3G and 4G

Telstra Wholesale have been working on a Federal Government initiative called the Mobile Black spot Program. This initiative is building approximately 500 base stations to improve mobile coverage in specific poor or no-coverage areas. 429 of these base stations will...

Oncue Telecom launches Oncue Prima 4G Mobile

We are pleased to inform you that our 4G mobile service has arrived and will be available from July 28th 2016. Enjoy a better mobile experience each month at no extra cost. On July 28th 2016 your mobile service will automatically switch to the 4G network without the...

OncueEDM Scheduled Maintainence

We will be undergoing an infrastructure upgrade on Saturday, July 16, 2016 PST. The upgrade is intended to bring even more speed and reliability to our platform. Our service will be offline starting at 9:00 pm PST on Saturday, July 16 (see your timezone here). We...