Outage Notification: Please be advised that our Network Engineers are investigating a NBN network outage nation wide and are working towards a resolution.
Update: Network engineers have identified a hard drive failure on a core equipment and resolved the issue.
Resolution: End users should auto reconnect. In the event that your modem does not reconnect after a restart, please conduct a hard reset by depressing the reset button with a pin or paper clip for 3 seconds. All lights will switch off and the modem will restart and reconnect to our network.