Oncue Telecom News

Latest News, Products and Announcements

.AU Registry Maintenance

Afilias (the .au registry operator) have scheduled a 4-hour maintenance window, during which time customers may be unable to register, renew, or manage their .au domain names. Domains will continue to resolve during this time.

NBN Outage – Resolved

Outage Notification: Please be advised that our Network Engineers are investigating a NBN network outage nation wide and are working towards a resolution. Update: Network engineers have identified a hard drive failure on a core equipment and resolved the issue....

ConnectYou – Planned Maintenance – 04 Oct 2018

What is happening? Please be advised that Voice Engineering and Networks team are planning the following Maintenance. 1. Following numerous requests it has been decided to modify the default behavior of the BLF buttons on Yealink phone. The new default behavior of ...

Home Network Gateway Firmware Upgrade

Please be advised our carrier has released a new firmware upgrade for the Sagemcom 5356 Home Network Gateway (HNG) for NBN customers. This will not impact customers on our Sonic Broadband service. HNG's will automatically download the new firmware which may force a...

Google Chrome 68 Update could Affect your Business

Google will be updating the Chrome web browser to Google Chrome 68 this July to explicitly flag websites that are secure and not secure. We’ve covered this in a blog post earlier but let’s take a deeper look. How does this impact your business? Web security has always...

AU Registry Outage – RESOLVED

auDA has notified us that there will be a Registry migration this weekend. As per their notice at https://www.auda.org.au/news/registry-maintenance-period-30-june-2018-1-july-2018/ "The .au registry will undergo a maintenance period to transition services between...

Telstra Mobile – Unplanned Outage – RESOLVED

Please be advised we have detected some Telstra Mobile customers are continuing to experience service disruptions after The Telstra Mobile Outage was resolved on 19/06/18. Carrier Technicians have identified the cause of the failures and a fix is being rolled out now....

SSL Certificates Required

It's time to secure your website   With the upcoming release of the Chrome 68 browser, it is important to ensure that your website is secured with an SSL certificate. Beginning 1st July 2018, Chrome 68 will start labeling all websites without an SSL Certificate as Not...

Oncue Prima 4G Mobile Plan Promo & Upgrades

Oncue Prima 4G Mobile Upgrades & Promotions Oncue Telecom is pleased to announce our new 4G mobile promotions and upgrades to existing Super and Max services. Upgrades All existing Super services will have data allowances upgraded from 7GB to 10GB and all...

Hosted Voice – PBX Restart Required – RESOLVED

Please be advised, our Proactive Monitoring has identified preventative actions that can be taken to avoid potential future service issues, and as a result, we will briefly be restarting PBX 175.158.104.20 Preventative Maintenance Notification Maintenance Description...

.au Wholesale Registry Accreditation Change

The following is a notification we have received from our .au domain registry wholesale partner (Synergy Wholesale) with regards to a name change for their .au accreditation. This is for your information only and there is no action required. There will be no...

Planned Outage : Hosted Voice

Planned Outage   Outage Report:   Planned Outage Description:   Planned Outage - ConnectYou PBX Severity:   High Outage Start:   25/11/17 22:00 EDST Outage End:   25/11/17 22:30 EDST Worst End:   25/11/17 23:00 EDST Impacted Functions:   ConnectYou Outage Details:  ...

Newcastle 500 Disruption Declaration

CUSTOMER SERVICE ADVICE FROM TELSTRA Newcastle 500 impacts service in and around the Newcastle area of New South Wales. Telstra is working to manage the significant impact to Telstra service delivery due to the Newcastle 500 motoring event, in and around the Newcastle...

Speed Test Available

In recent months there has been plenty of talk about the actual speeds being delivered over the NBN network. In order to pro-actively manage speed concerns for our customers, you can now conduct your own speed test to make sure the NBN network is delivering the speed...

NBN capacity increase – Queensland

As a result of proactive bandwidth monitoring we had seen NBN services in Queensland reach capacity during peak times. In light of this our upstream supplier has worked with our carrier partners to double the capacity in Queensland which has now been completed. We...